1. Information We Collect

We may collect personal information that you voluntarily provide to us when you interact with our website, forms, surveys, appointment calendars, checkout pages, customer service channels, loyalty programs, or other services.

Depending on how you interact with us, this information may include:

• Name
• Email address
• Telephone or mobile phone number
• Mailing or billing address
• Appointment or reservation information
• Purchase and transaction information
• Customer preferences
• Loyalty or rewards information
• Information submitted through forms or surveys
• Customer service communications
• Marketing and communication preferences
• Any other information you voluntarily provide to us

2. Information Collected Automatically

When you access our website or digital services, certain information may be collected automatically through cookies, pixels, analytics tools, server logs, and similar technologies.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Links clicked
• Date and time of visits
• Referring website or source
• General geographic information derived from your IP address
• Website usage and interaction information

We may use this information to operate our website, understand how our services are used, improve performance, prevent fraud or abuse, and improve the customer experience.

3. How We Use Your Information

We may use the information we collect for purposes including:

• Providing products and services you request
• Processing transactions
• Managing appointments or reservations
• Operating customer accounts
• Providing customer support
• Responding to inquiries
• Providing loyalty, rewards, or membership services
• Sending service-related notifications
• Sending appointment confirmations and reminders
• Sending marketing communications when you have provided appropriate consent
• Personalizing your experience
• Improving our website, products, and services
• Maintaining security and preventing fraud
• Complying with applicable legal and regulatory requirements
• Enforcing our agreements and policies

4. SMS and Mobile Messaging Privacy

If you provide your mobile telephone number and affirmatively opt in to receive SMS or MMS communications from JO JO WOK, we may use your telephone number to send communications consistent with the consent you provided.

These communications may include transactional messages, appointment notifications, customer service communications, account updates, loyalty or rewards information, promotions, discounts, special offers, and other messages related to our products or services.

Your consent to receive SMS messages is not a condition of purchasing any goods or services.

You may withdraw your consent to receive SMS messages at any time by replying STOP.

For assistance, reply HELP or contact us at (250) 826-8066 or .

Message and data rates may apply. Message frequency varies.

Additional SMS program terms are available in our Terms & Conditions .

5. Communication Consent and Preferences

Providing your telephone number or email address does not automatically constitute consent to receive marketing communications.

Where required, marketing consent is collected separately through an affirmative opt-in process.

Where applicable, marketing and non-marketing SMS consent may be collected separately so that you may choose which types of communications you wish to receive.

You may update your communication preferences or withdraw marketing consent at any time.

For SMS communications, reply STOP to unsubscribe. For marketing emails, use the unsubscribe link included in the email.

6. How We Disclose Information

We may disclose personal information to trusted service providers that perform legitimate business functions on our behalf.

These providers may assist with services such as:

• Website hosting
• Customer relationship management
• Email delivery
• SMS and telecommunications services
• Payment processing
• Appointment scheduling
• Cloud storage
• Analytics
• Customer support
• Fraud prevention
• Information technology and security

These service providers are permitted to use information only as reasonably necessary to provide services to us or as otherwise permitted by applicable law.

We may also disclose information where reasonably necessary to comply with applicable law, regulation, court order, subpoena, legal process, or governmental request, or to protect the rights, safety, property, or security of JO JO WOK, our customers, or others.

In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

7. Payment Information

When you make a purchase, payment information may be collected and processed by a third-party payment processor.

We may receive transaction-related information such as payment status, transaction identifiers, purchase amount, or limited payment details, but payment card information may be handled directly by the applicable payment processor.

Your use of a payment provider may also be governed by that provider's privacy policy and terms.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support functionality, remember preferences, understand website usage, improve performance, measure advertising effectiveness, and provide a better user experience.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website or services.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, fulfill the purposes described in this Privacy Policy, resolve disputes, enforce agreements, and comply with applicable legal obligations.

Retention periods may vary depending on the type of information, our relationship with you, and applicable legal or operational requirements.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security of information transmitted through the Internet or stored electronically.

11. Third-Party Websites and Services

Our website may contain links to websites, applications, or services operated by third parties.

This Privacy Policy does not govern the privacy practices of third parties. We encourage you to review the privacy policies of any external websites or services you use.

12. Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request information regarding how personal information is used
• Withdraw certain forms of consent
• Opt out of certain marketing communications
• Exercise other rights provided by applicable privacy law

To submit a privacy request, contact us at: .

We may need to verify your identity before processing certain privacy requests.

13. Age Requirement and Children's Privacy

Our services and marketing programs are intended for individuals who are 18 years of age or older, unless otherwise expressly stated.

Individuals under 18 should not independently submit personal information, make purchases, or enroll in marketing communications without the involvement and authorization of a parent or legal guardian.

We do not knowingly solicit marketing consent from children under the age of 18.

If you believe that a minor has provided personal information to us improperly, please contact us at so that we may review the request and take appropriate action.

14. Browser Privacy Controls

Some browsers and devices provide privacy controls such as cookie restrictions, tracking-prevention features, or "Do Not Track" signals. The availability and operation of these controls vary by browser and technology provider.

You may use the privacy controls available through your browser or device to manage certain types of data collection.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, or legal requirements.

When changes are made, the updated Privacy Policy will be posted on this page with an updated effective date.

We encourage you to review this Privacy Policy periodically.

16. Terms & Conditions

Your use of our website, services, and messaging programs is also subject to our Terms & Conditions.

View our Terms & Conditions

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or information we maintain about you, contact:

JO JO WOK
CA, 1282 Ellis St, Kelowna British Columbia V1Y 1Z4

Phone: (250) 826-8066
Email:
Website: https://jojowok.secondvisit.ca